IF MY SIZE IS NOT LISTED, HOW DO I FIND FUTURE AVAILABILITY?
Please email Customer Service through our Contact page, and our team will provide you with information on future availability.
HOW DO I DETERMINE MY SIZE IN WINTHROP SHOES?
Please see our Size Chart below.
WHAT IS THE SHIPPING METHOD YOU USE?
We offer FedEx Ground, Overnight and 2nd Day for the continental USA.
WHAT DO YOU CHARGE FOR SHIPPING?
Ground shipping is complimentary within the continental USA. There is also the option to select 2-day shipping or overnight shipping via FedEx for an additional fee. We do not ship internationally at this time.
DO YOU SHIP TO P.O. BOXES?
At this time, we do not ship to any P.O. Boxes for security reasons.
WILL I GET A RECEIPT WHEN I ORDER?
Yes. As soon as your order is placed, you will view a receipt page with your order number and will have the option to print. An order confirmation email will also be sent immediately upon ordering with a copy of your receipt included in the body of the email.
HOW DO I TRACK MY ORDER?
Once your order is processed for shipping you will get an email with your tracking number.
I AM RETURNING AN ITEM. HOW WILL I KNOW WHEN MY RETURN PACKAGE IS RECEIVED?
You will receive a notification when your return package is received by our carrier service at our facility.
WHEN WILL MY REFUND BE ISSUED FOR RETURNED PRODUCTS?
Your refund will be issued within 7 days of receipt of your return, and you will receive an email verifying issuance of the refund.
CAN I CANCEL/CHANGE MY ORDER?
It is not possible to amend the size, color or number of items once your order has been sent. We therefore ask you to please check your cart carefully before finalizing your order.